Public offer of the online store “Complicated”
Individual entrepreneur IP Bogdanov N.I., hereinafter referred to as the Seller, offers Products posted in the online store https://mycomplicated.com// (hereinafter referred to as the Online Store) to any capable individual/legal entity (including individual entrepreneur), hereinafter referred to as the Buyer, if the latter accepts the terms of this Agreement and its annexes (unconditional acceptance).

This Agreement does not require bilateral signing and is valid in electronic form.

TERMS
For the purposes of this Agreement, the Parties use these terms in the following meaning:

1.1. Online store – a website located on the Internet at the address https://mycomplicated.com/, through which the Seller carries out distance trading of Goods.

1.2. Product is a material object posted in the online store and available for Order by the Buyer.

1.3. Defective Product is a product that has defects or significant defects.

1.4. Order – a completed request by the Buyer through the website of the online store or by calling the online store for the purchase and delivery of Goods selected by the Buyer in the online store to the address specified by the Buyer.

1.5. Buyer – any individual (legal entity) or individual entrepreneur who has accepted this Agreement.

1.6. Seller – IP Bogdanov N.I. (OGRNIP: 310774633401570);

1.7. Manufacturer - the person who produced the Goods and issues a guarantee for the Goods under the conditions specified in the warranty card.

1.8. Acceptance of the Offer (Unconditional acceptance) – in accordance with Art. 438 of the Civil Code of the Russian Federation, full and unconditional acceptance of the Agreement, carried out by Ordering Goods in the online store.

1.9. Personal data – information relating to the Buyer, including that indicated by him when placing an order, allowing the identification of such Buyer.

1.10. Processing of personal data – actions (operations) performed manually or automatically with personal data, including collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including transfer), depersonalization, blocking and destruction personal data.

1.11. An analogue of a handwritten signature is pressing the “Confirm order” button when placing an order on the Seller’s website, or expressing a desire to purchase a product over the phone in a conversation with a manager (when the manager creates an order on your behalf over the phone).

1.12. Pickup point is the location of the Seller (the courier company with which the Seller has entered into a corresponding agreement), where the Buyer independently receives the Order.

1.13. Seller's manager is an employee of the seller.

SUBJECT OF THE AGREEMENT
2.1. The Seller undertakes to transfer ownership to the Buyer, and the Buyer undertakes to pay for and accept the Goods ordered on the website of the online store.

2.2. If the Buyer disagrees with any of the provisions of this Agreement, the Buyer does not have the right to order goods or leave requests for goods through the website or by telephone indicated on the website of the online store. If the Seller has made any changes to the Agreement with which the Buyer does not agree, the Buyer is obliged to stop using the online store website.

2.3. In accordance with Part 1 of Article 450 of the Civil Code of the Russian Federation, the Parties agreed that the Seller has the right at any time to unilaterally make changes or additions to this Agreement. The seller submits an offer by posting a new edition on the Internet at https://mycomplicated.com/. Changes come into force on the next calendar day after the new version of the Agreement is posted.

2.4. The Buyer undertakes to independently familiarize himself with the current version of the Agreement.

2.5. By placing an Order, the Buyer guarantees that he has fully read the text of this Agreement and accepts its terms. Completing an order after changing the Agreement is considered by the Seller as acceptance of the new terms of the Agreement.

ACCEPTANCE OF THE OFFER
3.1. The text of this Agreement is a public offer (in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation).

3.2. The fact of placing an Order is an unconditional acceptance of this Agreement (unconditional acceptance), and the Buyer is considered as a person who has entered into a contractual relationship with the Seller.

3.3. By agreeing to the terms of this Agreement, the Buyer confirms that he is not acting in the interests of third parties, but solely on his own behalf and in his own interests.

3.4. Placing an Order is carried out by filling out and sending to the Seller a form indicating the parameters of the Order through the online store website:

● Name, quantity, cost of the Goods;

● Buyer's name;

● Buyer's contact phone number;

● Buyer's email address;

● Delivery option.

3.5. The Order is considered completed after confirmation of the Order by phone or by mail specified in the Order by the Seller’s Manager.

3.6. If the Seller has reason to believe that the information provided by the Buyer when placing an Order is untrue or provided incompletely, as well as in the case of offensive and/or inappropriate behavior, he may be refused to accept the Order on a temporary or permanent basis.

3.7. All fields of the Order Form are required to be completed by the Buyer. The Seller does not verify the accuracy and relevance of the data provided by the Buyer.

3.8. The Buyer does not have the right to indicate data of third parties or false data in advance in the Order Form.

3.9. Before placing an Order and concluding this Agreement, the Buyer undertakes to familiarize himself with:

● With the main consumer properties of the Product, the place of manufacture of the Product, the cost of the Product. The specified information is located on the Product page.

● Methods of payment for the Product. The specified information is located on the Website of the online store.

● Methods and cost of delivery of goods. The specified information is located on the Website of the online store. Delivery times are approximate and may differ up or down, depending on the work of the Courier company with which the Seller has entered into an agreement for the delivery of Goods to the Buyer. The Seller reserves the right not to deliver the Order to the Buyer if the Buyer has unpaid Orders.

PRODUCT CHARACTERISTICS
4.1. The product is presented in the online store through photo samples, which are the property of the online store.

4.2. Each photo sample is accompanied by text information: name, size, unit price and description of the Product.

4.3. All information and characteristics of the Product presented in the online store are for reference only and cannot fully convey information about the properties and characteristics of the Product, including colors, sizes, materials and shapes. If the Buyer has any questions regarding the properties and characteristics of the product, the Buyer must contact the Seller by email or by phone listed on the online store website before placing an order.

4.4. Due to different technical characteristics, the color of the Product may differ from that presented in the online store.

4.5. The characteristics and appearance of the Product may differ from those presented on the website.

4.6. The position of the Product “on order” means that this Product is not available from the Seller. By placing an Order for a Product “to Order”, the Buyer expresses to the Seller a desire to buy this product after it has been received by the Seller. The Seller does not guarantee the delivery of the Goods “to Order”.

4.7. The Seller is not responsible for the absence of Products posted on the online store website. The Buyer must independently check the availability of goods before ordering or at the time of agreeing on the order with the Seller’s manager.

THE PRICE OF THE PRODUCT
5.1. Prices in the online store are indicated in the currency of the Russian Federation per unit of Goods.

5.2. Tariffs for the provision of services for the Delivery of Goods are posted in the online store and are not included in the price of the Goods. The cost of delivery is paid by the Buyer separately and is not refundable in case of return (exchange) of the Product.

5.3. The price of the Product indicated in the online store can be changed by the Seller unilaterally.

PAYMENT FOR GOODS
6.1. The Buyer pays for the Goods using the methods specified in the online store in the “Basket” section.

6.2. In case of cash payment, the Buyer is obliged to pay the Seller the price of the Goods at the time of its transfer, and the Seller is obliged to provide the Buyer with a cash receipt or sales receipt, or other document confirming payment for the Goods.

6.3. In case of non-cash payment, the Buyer’s obligation to pay the price of the Goods is considered fulfilled from the moment the corresponding funds in the amount of 100% (one hundred percent) of the prepayment are credited to the settlement account of the Seller (Payment Acceptance Operator).

6.4. With a non-cash form of payment, the Seller delivers (issues) the Goods to the Buyer only after receipt of payment.

6.5. Delay in payment by the Buyer of the price of the Goods for a period exceeding 1 (one) calendar day from the date of Ordering the Goods is a significant violation of this agreement. In this case, the Seller has the right to unilaterally refuse to fulfill this agreement by notifying the Buyer.

6.6. The buyer, at his own expense, pays commissions (fees) charged by credit institutions (payment systems) when making a payment.

6.7. The Buyer must check the availability of goods with the Seller before making payment.

6.8. Government Decree No. 55 of 1998 provides a list of goods that cannot be returned or replaced on the basis of Art. 25 of the Federal Law of 1992 No. 2300-1. Paragraph 5 of the Decree prohibits the return and exchange of underwear and hosiery.

Returns or exchanges of these products are carried out only if there is a manufacturing defect or discrepancy with the declared size.

DELIVERY OF GOODS
7.1. Delivery of the Goods to the Buyer is carried out at the address and within the time agreed upon by the Buyer and the Seller’s manager when placing the order, or the Buyer independently picks up the goods from the Seller’s warehouse or pickup point.

7.2. The delivery cost of each Order is calculated individually and depends on the selected delivery method.

7.3. Failure of the Buyer to appear within 3 business days, refusal to accept delivery on the agreed day, postponement of delivery or failure to take other necessary actions to accept the Goods may be considered by the Seller as the Buyer’s refusal to fulfill the Agreement.

7.4. Ownership and the risk of accidental destruction, loss or damage to the goods passes to the Buyer from the moment the Goods are transferred to the Buyer or his Representative.

7.5. Upon delivery, the Goods are handed over to the Buyer or Representative. The Seller is not obliged to check the Representative’s authority to accept the Goods if the Representative is located at the Delivery address.

7.6. The Buyer is obliged to accept the Product by name, quantity and assortment at the time of its acceptance.

7.7. Upon acceptance of the Goods, the Buyer or the Buyer’s Representative confirms that he has no complaints about the appearance, name, quantity and completeness of the Goods, as well as familiarization with the rules for returning (exchange of Goods).

7.8. After sending the Goods by the transport company, the Seller, at the Buyer’s request, informs the Buyer of the transport company’s data and the data necessary to identify the cargo (goods).

7.9. The buyer undertakes to ensure acceptance of the goods from the transport company. When accepting the Goods from the transport company, the Buyer is obliged to inspect the Goods for the presence and integrity of the packaging. In case of damage to the packaging or other defects, the Buyer is obliged to make appropriate notes on the delivery notes. Otherwise, subsequent claims for incompleteness or damage to the Goods during transportation will not be accepted by the Seller.

7.10. The Buyer undertakes to reimburse the Seller for documented expenses caused by the non-acceptance of the Goods from the transport company on the appointed day (including the services of the transport company for responsible storage of the not accepted Goods, the services of the transport company for re-delivery of the Goods).

7.11. If, upon acceptance of the Goods from the transport company, the Buyer refuses the Goods, he is obliged to immediately notify the Seller according to the details specified in Section 15. Otherwise, the Seller has the right to charge the Buyer with reimbursement of the costs of responsible storage of the Goods by the transport company.

7.12. In the event of the Buyer’s refusal of the prepaid Goods, not due to a violation of the conditions on the quality of the Goods, the Seller retains in its favor the costs of delivery and return of the Goods, as well as all reasonable costs and expenses incurred (including storage costs), any losses, taxes and customs duties. fees from funds returned to the buyer. Re-sending of the prepaid Goods to the Buyer is carried out after 100% (one hundred percent) payment of the Seller’s expenses for delivery and return of the first shipment.

7.14. Delivery times indicated on the online store website are approximate and may differ from actual ones up or down.

7.15. For Buyers from foreign countries, the Seller sends the order excluding taxes and duties of the Buyer’s country of residence. Shipping price does not include taxes and duties.

RIGHTS AND OBLIGATIONS OF THE PARTIES
8.1. The seller undertakes:

● Do not disclose any personal data of the Buyer or provide access to this information to third parties, except as provided for by Russian legislation, this Agreement and the policy regarding the processing of personal data.

● Provide the Buyer with the opportunity to receive free telephone consultations at the numbers listed on the online store website. The scope of consultations is limited to specific issues related to the execution of the Order and the characteristics of the Product.

● The Seller has the right to refuse the Buyer to accept and fulfill an order if the Buyer previously placed an order and did not pay for it, refused the order at the time of delivery of the Goods, did not pick up the Goods from the pickup point, or if the Seller has doubts about the accuracy of the Buyer’s specified data, without explanation reasons.

8.2. The buyer undertakes:

● Before concluding the Agreement, familiarize yourself with the contents of this Agreement, terms of payment and delivery on the website of the online store.

● Provide reliable information about yourself (full name, contact numbers, email address) and details for delivery of the Goods.

● Accept and pay for the Goods within the time limits specified in this Agreement.

RESPONSIBILITY OF THE PARTIES AND DISPUTE RESOLUTION
9.1. The parties are responsible for non-fulfillment or improper fulfillment of this Agreement in the manner provided for by this Agreement and the current legislation of the Russian Federation.

9.2. The Seller is not responsible for the delivery of the Order if the Buyer specified an incorrect delivery address or contact information.

9.3. The Seller is not responsible if the Buyer's expectations about the consumer properties of the Product were not met.

9.4. The Seller is not responsible for the discrepancy in the availability of goods on the website of the online store and its actual availability in the Seller’s warehouse.

9.5. The Seller is obliged to notify the Buyer about the availability of goods at the time of approval of the order, in case of lack of goods, offer a replacement or clarify the approximate timing of receipt of the goods.

9.6. All disputes and disagreements arising when the Parties fulfill their obligations under this Agreement are resolved through negotiations. If it is impossible to eliminate them, the Parties have the right to seek judicial protection of their interests.

9.7. The parties established the need to comply with the mandatory pre-trial claims procedure before going to court. The deadline for responding to a claim is 10 (ten) calendar days from the date of its receipt.

RETURN AND EXCHANGE OF GOODS
10.1. The Buyer has the right to refuse the Product of proper quality, if it is not suitable for any reason, at any time before its transfer, as well as after its transfer, within 7 (seven) days, not counting the day of its purchase.

10.2. Returning goods of good quality:

● If the Buyer wants to return a product of proper quality, the Seller reserves the right to check the integrity of the presentation (in accordance with Article 25 of the Law “On Protection of Consumer Rights”).

● When returning goods of proper quality, the Seller returns to the Buyer the full cost of the goods, and the Buyer can also order collection of the goods, paying the costs of delivery of the returned goods (in accordance with clause 4 of Article 26.1 of the Law “On Protection of Consumer Rights”) or bring the goods themselves.

10.2.1. Return of goods of proper quality, produced by the Seller according to the Buyer’s individual design and/or with personalization (Complicated):

● Goods produced according to the Buyer’s individual design and/or personalization are not subject to return or exchange, unless there was a technical defect during the production process (sewing and/or fabric defects), provided that the Buyer’s technical specifications, formed by him in during the ordering process, by selecting product parameters (colors), were complied with by the Seller.

10.3. Returning goods of inadequate quality:

● In case of complaints about the quality of the goods, the Seller reserves the right to check the quality of the goods (in accordance with paragraph 5 of Article 18 of the Law “On Protection of Consumer Rights”).

● Return and replacement of goods of inadequate quality weighing more than 5 (five) kilograms is carried out at the expense of the Seller (in accordance with clause 7 of Article 18 of the Law “On Protection of Consumer Rights”).

10.4. To return the Product you must:

● The product has not been used, its consumer properties, presentation, packaging, seals, labels, as well as sales or cash receipt, documentation for the product have been preserved.

● The product was of good quality (in good condition, without damage, stains, lingering marks, marks or odors indicating the use of the product, as well as other visual damage, with the exception of hidden manufacturing defects).

● If there are complaints about the appearance and completeness of the goods, the Buyer may refuse to purchase the Goods until the transfer of the Goods. The Buyer has the right to make claims regarding the appearance of the delivered Goods only before the Goods are transferred by the Seller. References to contamination of the Goods, insufficient lighting of the premises, haste on the part of the Seller's forwarders and other reasons are not grounds for the Buyer's failure to fulfill its obligations.

● Food Products and customized Products cannot be returned or exchanged.

10.5. A refund:

● If payment for the goods was made by the Buyer in cash, the refund is carried out by the Seller to the Buyer’s bank account, which the Buyer will indicate in the return form. The Buyer can receive a return form by sending a request to return the goods by phone or email address of the Seller specified in the online store in the “Contacts” section;

● If payment for the goods was made by the Buyer by non-cash method, the refund is made by the Seller to the Buyer’s bank account from which payment for such goods was made.

FORCE MAJEURE CIRCUMSTANCES.
11.1. The parties are released from liability for non-fulfillment or improper fulfillment of obligations under the Agreement for the duration of force majeure. Force majeure means extraordinary and insurmountable circumstances under given conditions that prevent the Parties from fulfilling their obligations under this Agreement. These include natural phenomena (earthquakes, floods, etc.), circumstances of public life (military actions, states of emergency, major strikes, epidemics, etc.), prohibitive measures of government bodies (transport bans, currency restrictions, international sanctions trade ban, etc.). During this time, the Parties have no mutual claims, and each Party assumes its own risk of the consequences of force majeure.

CONTRACT TIME
12.1. The Agreement comes into force from the moment of Unconditional acceptance by the Buyer and is valid until the Parties fulfill their obligations.

CONSENT TO THE PROCESSING OF THE BUYER'S PERSONAL DATA
13.1. By placing an Order on the online store website, the Buyer confirms his consent to the Seller’s processing of his personal data and agrees with the “Policy regarding the processing of personal data” posted on the Internet at https://mycomplicated.com/. The personal data processing policy is an integral part of this Agreement.

13.2. List of actions with Personal data to which the Buyer gives consent:

● Receipt and Storage of Personal Data (electronically and on paper);

● Clarification (updating, changing) of Personal data;

● Use of Personal Data for the execution of this Agreement;

● Transfer of the Buyer’s Personal Data in the manner prescribed by the legislation of the Russian Federation;

● For the purpose of distributing catalogues, for marketing and other commercial purposes. The User has the right to refuse to receive such messages by following the unsubscribe link or instructions provided by the Seller upon receipt of the relevant request;

● To communicate with the User, including sending notifications, requests, and information regarding the use of the Site, the execution of agreements and contracts, as well as processing the User’s orders and requests.

● To transfer Personal Data to any third parties on the territory of the Russian Federation for the purpose of executing this Agreement.

● Conducting statistical and other studies based on anonymized data.

● Improving the quality of the website and services provided by the Seller.

13.4. The Buyer's consent to the processing of personal data is provided without limiting its validity period.

13.5. The Buyer, solely upon personal application, has the right to withdraw (change) this consent to the processing of Personal Data.

13.6. The Seller processes and ensures the confidentiality of Personal Data in accordance with the requirements of the current legislation of the Russian Federation and the General Data Protection Regulation of the European Union.

OTHER PROVISIONS
14.1. The Buyer understands and accepts the conditions that the information and characteristics of the Product may be distorted due to temporary technical errors on the Online Store Website (characteristics, availability, completeness and price). The seller reserves the right to change the information. In the event of a technical error on the Online Store Website that is independent of the Seller, if this fact is proven, the Buyer reserves the right to return the Product.

14.2. The parties interact using the following details:

● For the Seller – specified in clause 15 of this Agreement;

● For the Buyer – specified when placing the Order.

15. SELLER'S DETAILS

IP Bogdanov N.I.

INN: 772608555660
OGRNIP: 310774633401570
State date registration: November 30, 2010

JSC Alfa-Bank, Moscow
BIC 044525593
R/S: 40802810501300004951